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Yes, there are CRM tools that work inside WhatsApp and many growing businesses use them daily. These tools help you handle chats, follow up with leads, and manage your sales pipeline without leaving the app.
One strong option is Kraya AI, a CRM built specifically for WhatsApp. It lets your team tag conversations, automate replies, track deal stages, and even qualify leads through chat. Everything runs directly inside your WhatsApp interface, making it easy for sales or support teams to stay organized.
You’ll also find tools like Respond.io, Zoko, and WATI, which connect your WhatsApp account with a shared inbox. That means your team can work together, assign chats, and even create customer journeys all in one place. Most of these platforms run on WhatsApp Business API, so setup may take a few days.
Before choosing one, think about what you need, chat automation, lead tracking, team support, or sales follow-ups. Most of these tools offer demos or trials, so you can test what works best for your business
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