What should be done if technical issues occur during a Kira Talent video interview?

Question

Gaurav Prakash · Accepted Answer

If technical issues occur during a Kira Talent video interview, remain calm and attempt to resolve the problem quickly. Check your internet connection, restart your device, or refresh your browser if the issue seems minor. For persistent problems, consult any troubleshooting instructions provided by the program or Kira Talent&rsquo;s support page.
If the issue disrupts your ability to continue, contact Kira Talent&rsquo;s support team via live chat or email, explaining the problem clearly with details like your application ID. Inform the admissions team of the institution about the issue and seek further instructions if necessary.
To prevent technical issues, ensure your device is updated, test your webcam and microphone beforehand, and use a reliable internet connection. Completing a practice test on the Kira Talent platform can help identify and resolve potential problems before the interview.