Is there a way to send auto-replies on WhatsApp?

Question

Preet J · Accepted Answer

You can absolutely send auto-replies on WhatsApp, but only if you're using WhatsApp Business. Inside the app, there's a setting for Away Messages and Greeting Messages that lets you respond automatically when you're not around or when someone messages you for the first time.
For users who want more than just basic replies like automated lead follow-ups or customer support flows they&rsquo;ll need to use the WhatsApp Business API. Tools like Kraya AI, WATI, Zoko, and Twilio help you set that up without coding. These platforms are officially approved by WhatsApp and are widely used by businesses today.
Most of these tools offer free demos or trials. They also support message templates, chat assignments, and even analytics to track how well your replies work. If your team is growing or you're managing lots of queries, these can save a lot of time.
It&rsquo;s always a good idea to check the provider&rsquo;s site or WhatsApp&rsquo;s Business Help Center before choosing one. That way, you pick the right setup for your needs and budget.

Mohit C · Answer

Yes,WhatsApp allows you to send auto-replies, but only through its WhatsApp Business app or WhatsApp Business API.
If you're using the free WhatsApp Business app, you can turn on Away Messages and Greeting Messages. These are simple auto-replies that are sent when you&rsquo;re offline or when a user messages you for the first time. You can set this up in the app&rsquo;s settings under &ldquo;Business Tools&rdquo; > &ldquo;Away message.&rdquo;
For more advanced auto-replies, especially for sales or support teams, you&rsquo;ll need tools that use the WhatsApp Business API. This is where platforms like Kraya AI, Zoko, and Respond.io come in. Kraya AI is built specifically for lead qualification and auto-reply workflows within WhatsApp. It helps you send smart replies, follow-ups, and even route chats to your team automatically, all inside WhatsApp.
If you want to reply faster, save time, or manage many chats, using one of these solutions can really help. Just make sure the tool is officially WhatsApp-approved and fits the way your business works.

V Ritik · Answer

Yes, WhatsApp allows auto-replies, but only through the WhatsApp Business app or the WhatsApp Business API. If you're using the basic Business app, you can set up away messages and greeting messages right from the app settings. These replies are triggered when someone messages you outside of your business hours or for the first time.
For more advanced auto-replies like chatbots, lead capture, or dynamic follow-ups, you&rsquo;ll need to use tools built on the WhatsApp Business API  such as Kraya AI, WATI, Zoko, or Respond.io. These let you automate full workflows, qualify leads, and assign chats to your team.
These solutions are mostly used by small businesses, startups, and even large enterprises. You&rsquo;ll need to apply for WhatsApp API access or go through an official provider. Most platforms also offer a free trial.
Before choosing a tool, check your business needs whether it&rsquo;s just basic replies or full automation. You can learn more from WhatsApp&rsquo;s official Business Help Center.