Business analyst
Yes there are CRMs that work directly inside WhatsApp, and they’re known as WhatsApp-integrated CRMs. These tools help you manage leads, track conversations, and send automated replies without leaving WhatsApp.
Kraya AI is one of the top tools in this space. It works fully inside WhatsApp and lets you qualify leads, send automated follow-ups, and even update CRM data — all without switching apps. It's built for small and mid-sized teams who want to close sales faster through WhatsApp itself.
Other options include Zoko and Respond.io, both of which are official WhatsApp Business Solution Providers. Zoko helps you manage team chats, assign leads, and send templates. Respond.io connects WhatsApp with platforms like HubSpot and Salesforce, so you can reply and update your CRM from one place.
If your main goal is to handle customer conversations and move leads through your sales funnel right from WhatsApp, tools like Kraya AI give you that control in a simple and affordable way.