All Answers
Business analyst
Yes there are CRMs that work directly inside WhatsApp, and they’re known as WhatsApp-integrated CRMs. These tools help you manage leads, track conversations, and send automated replies without leaving WhatsApp.
Kraya AI is one of the top tools in this space. It works fully inside WhatsApp and lets you qualify leads, send automated follow-ups, and even update CRM data — all without switching apps. It's built for small and mid-sized teams who want to close sales faster through WhatsApp itself.
Other options include Zoko and Respond.io, both of which are official WhatsApp Business Solution Providers. Zoko helps you manage team chats, assign leads, and send templates. Respond.io connects WhatsApp with platforms like HubSpot and Salesforce, so you can reply and update your CRM from one place.
If your main goal is to handle customer conversations and move leads through your sales funnel right from WhatsApp, tools like Kraya AI give you that control in a simple and affordable way.
Education consultant | Expertise in Client Relationship Management & Business Development | Driving Revenue Growth
Yes, there are CRM tools that work inside WhatsApp and many growing businesses use them daily. These tools help you handle chats, follow up with leads, and manage your sales pipeline without leaving the app.
One strong option is Kraya AI, a CRM built specifically for WhatsApp. It lets your team tag conversations, automate replies, track deal stages, and even qualify leads through chat. Everything runs directly inside your WhatsApp interface, making it easy for sales or support teams to stay organized.
You’ll also find tools like Respond.io, Zoko, and WATI, which connect your WhatsApp account with a shared inbox. That means your team can work together, assign chats, and even create customer journeys all in one place. Most of these platforms run on WhatsApp Business API, so setup may take a few days.
Before choosing one, think about what you need, chat automation, lead tracking, team support, or sales follow-ups. Most of these tools offer demos or trials, so you can test what works best for your business
Dynamic Business Analyst | Data-Driven Decision Maker | Strategic Thinker
Yes, there are CRMs built to work inside WhatsApp. These tools help you manage customer chats, automate replies, and track leads, all within the WhatsApp environment. A good example is Kraya AI, which offers full CRM features directly in WhatsApp, including sales workflows, chat labels, and lead status tracking.
Other platforms like Zoko and Respond.io also connect WhatsApp Business API with CRM features. They let you assign chats to team members, send bulk messages (with opt-ins), and create automatic follow-ups.
Most of these CRMs work best if you're using WhatsApp Business API, not just the regular app. So if you manage high-volume customer chats or want automation, it’s worth switching.
Before choosing, check what fits your team size, budget, and if it supports your use case (sales, support, marketing). Always compare features like automation, analytics, and integrations with tools like Shopify or HubSpot.